Privacy Policy

Last updated: July 2026

At Progressive Plumbing Group, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or engage our plumbing services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Progressive Plumbing Group provides residential and commercial plumbing services throughout Melbourne's eastern suburbs and surrounding areas.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Progressive Plumbing Group
Phone: (03) 9847 0232
Email: admin@progressivepg.com.au

Information We Collect

We may collect personal information including:

• Your name

• Phone number

• Email address

• Property address

• Information about your plumbing enquiry or requested services

• Any information you provide through our contact forms, emails or phone calls

We may also collect non-personal information such as:

• IP address

• Browser type

• Device information

• Pages visited on our website

• Website usage statistics through analytics tools

How We Collect Your Information

We collect information when you:

• Submit a contact form

• Request a quote

• Call or email us

• Book a plumbing service

• Subscribe to marketing communications (if applicable)

• Browse our website

Why We Collect Your Information

We collect your information so we can:

• Respond to enquiries

• Provide quotes and plumbing services

• Schedule appointments

• Communicate regarding your job

• Improve our website and customer experience

• Meet legal and regulatory obligations

• Send occasional updates or promotional information where you have consented

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment providers

• IT and website service providers

• Software providers used for scheduling and customer management

• Contractors or suppliers involved in completing your plumbing work

• Government authorities where required by law

All third parties are expected to protect your information appropriately.

Cookies and Website Analytics

Our website may use cookies and analytics services to understand how visitors use our website and improve user experience.

Cookies help us remember your preferences and analyse website traffic. You can disable cookies through your browser settings, although some parts of the website may not function correctly.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we work to keep your information secure, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

Please contact us using the details above if you wish to make a request.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.

The latest version will always be available on this page.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Progressive Plumbing Group
Phone: (03) 9847 0232
Email: admin@progressivepg.com.au

We will endeavour to respond to all privacy enquiries within a reasonable timeframe.